Information Technology
DPH Information Technology (DPH-IT) serves the Public Health user community by providing innovative, contemporary and accessible technology in computing, media and communication services so the user community can more effectively meet its goals. DPH-IT collaborates with Public Health and other North Carolina state government entities to provide this technological leadership.
DPH employees who need help with an IT issue should contact:
- LAN Support: Please contact your DPH-IT LAN Support Team.
- NCHAN: If you are experiencing problems using NCHAN, please call the DHHS Customer Support Center at (919) 855-3200 between 7:00 a.m. and 5:00 p.m. EST and choose option 2, or email us.
- After-Hours NCHAN Support: Please page the help desk at (919) 983-3840 and enter a 10-digit call back number. A support agent will return the call within 15 minutes. Please be sure to include a description of the problem you are having and a phone number where you can be reached.
- NCPHIN (North Carolina Public Health Information Network) Web Services (including requests to begin services): Please call 919-707-5160 and you will be routed to someone who can assist you. (NCPHIN is one of several DPH-IT support teams.)
For DPH Computer Security Basic Awareness Training, DPH Basic Privacy Awareness Training, and the DHHS Acceptable Computer Use policy, please visit the Security & Privacy Training page.
For web service questions, go to our Web Service FAQ page.
Contact Us
Main Phone: 919-707-5160
Fax: 919-870-4840
Staff
Mailing Address:
Division of Public Health
Information Technology
1931 Mail Service Center
Raleigh, NC 27699-1931
Physical Address:
5605 Six Forks Rd
Raleigh, NC 27609
IT Services
DPH-IT provides the following services to DPH employees as part of normal daily operations, when immediate needs arise, and/or by request:
LAN Support
- Remote and On-Site Support of Desktops, Laptops, and Handheld Devices
- Administration of File Servers
- Software Installation, Configuration, Troubleshooting
- Hardware Installation, Configuration, Troubleshooting
- Procurement of Approved IT Resources
- Network Connectivity and Availability
- Web Support (Software Installation, Configuration, Publishing)
- Security (Antivirus, Firewall, etc.)
Network Architecture
- Planning
- Design
- Configuration
- Installation
- Testing
- Security
- Troubleshooting
- Maintenance (including updates, patches)
NCPHIN Web Services
- Planning
- Domain Registration
- Hosting
- Design
- Application Development
- Database Administration
- Maintenance
- Publishing
Other Services
DPH-IT and NCPHIN also provide development and support for key web-based communications and alerting tools, such as:
For issues with either of the above sites, please call 919-707-5160.
Staff Listing
- Larry Forrister; Director, DPH Information Services
- Tara Riley-Williams; NCPHIN IT Manager, Software Delivery (Application development, support, testing, and other services for DPH)
- Hanna Habashy, Applications Support
- Yonghong Li, Applications Support
- Tam Nguyen, Applications Support
- Vijay Peddapalli, State Lab/PHIN
- John "Mac" McNamara, NCPHIN IT Manager, Operations and Architecture (Infrastructure, database, networking, development, web support, and other services for DPH)
- David Luttrell, NCPHIN Network Manager
- Database Administrator
- Alex Huffman, PHP&R Field Deployment
- Gary Yorkdale, Operations and Systems Specialist
- Patrick Fleming, NCPHIN Laboratory Information Management Systems Technical Lead, LIMS Project Manager
- Tripp Dean, Web Designer/Developer
- Robert Main, Information Technology Manager-Infrastructure (includes LAN Support)
- Cassandra Bell, Team Lead LAN Administrator - Administrative, Local, and Community Support; Chronic Disease and Injury; Women's and Children's Health
- John Clapp, Technology Support Analyst
- Delisha Cogdell, Technology Support Technician
- Fernell Daye, Technology Support Analyst
- Anne Dunn-Monroe, Technology Support Analyst
- Vacant, Technology Support Technician
- Nellie Epps, Team Lead LAN Administrator - Environmental Health, Epidemiology, State Center for Health Statistics
- Cleven Dunn, Technology Support Analyst
- Ernest Honeycutt, Technology Support Analyst
- Freddie McIntyre, Technology Support Analyst
- Michelle Penny, Technology Support Analyst
- John Sokash, Technology Support Analyst
- Rick Tucker, Technology Support Analyst
- Greg Edwards, Team Lead LAN Administrator - Children's Developmental Services Agency (CDSA)
- David Dicke, Greensboro/Concord Regional LAN Manager
- Darren McDonald, Morganton/Hickory/Blue Ridge Regional LAN Manager
- Rick Miale, Asheville/Cullowhee/Shelby Regional LAN Manager
- Peter Ormond, Sandhills/Fayetteville Regional LAN Manager
- Stephen Strickland, New Bern/Wilmington Regional LAN Manager
- Milton Torres, Raleigh/Durham/Rocky Mount Regional LAN Manager
- Ken Kasmer, Networking Specialist, State Laboratory
- Larry Thomas, Systems Administrator, State Laboratory
- Willie Parker, Systems Administrator, State Laboratory
- Bob Martin, Privacy and Security Compliance; HIPAA, BCP, COOP Coordinator
- Sowjanya Basireddy, Applications Support
- Renny Johnson, Systems Interface Specialist, ELR
- Ellen Zimmerman, PHIN Technical Support
For HIPAA related questions and support, please email DPH HIPAA, call 919-715-0411, or visit http://www.schs.state.nc.us/hipaa/.
